FAQs

Yes, you may also provide live chat directly to your clients and only use our service as a back up. We will create one or more chat agent accounts for you. The cost is extra $9.95 per seat per month, plus an once off setup fee of $29.95.

Yes. If you sign up for a one-year subscription, we will give you an extra 15% chats, free!

No. The continuous update of your FAQs is part of your monthly service fee, and you will pay nothing extra for it.

Yes, we provide all features in every plan we offer.

The “Live Chat” button we design for you will appea your website. When a customer clicks on it, a window will open telling the customer they are connected with a live agent, and they can type in their questions. These will be responded to immediately, in real time, by one of the agents assigned to your account.

You can even choose the option of having a pop-up window appear asking if your customer would like to chat with an agent, once they have been on your web site for a few minutes.

Yes. Simply visit “My Account,” select “Upgrade Account,” and select the new package you would like, and your billing for the following month will be billed the new amount.

While we believe that you will be pleased with our service and the higher level of customer satisfaction and sales it provides, you may cancel your service at any time with a 5 day notice, there is no contract to sign.

We accept all major credit cards. Your credit card will automatically be billed every month.

Typically, from the time you sign up for a package, the entire process will be completed within 5 to 10 business days, depending on the number of agents you require and the amount of information they need to learn.

Once you sign up, you will immediately be contacted by your Client Manager to review your site and begin working on your list of FAQs. Our graphic designers will also immediately look at your site and begin designing Live Chat button designs for you to choose from. As soon as you are satisfied with the list of FAQs, we will train the agents assigned to your account on your business model, with your help if you wish.

We will generate a few lines of code and insert it into your site for you. The Live Chat button you select from the designs offered will also be inserted into your web site pages by our technicians. You need do nothing of a technical nature!